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How do you feel about difficult conversations? It’s not uncommon if the simple thought of a tough conversation makes your stomach turn. That’s why we’re taking the next few months to talk through some good ways to handle them.
Last month we learned that by caring for our teams on a holistic level, we’ll create healthy, thriving cultures in our organizations. And it is Remarkable cultures like these that create raving fans both inside and outside their walls
We’ve heard time and time again about how important it is that we allow people to have work/life balance. What if we took that same idea and we applied it to the training and equipping of our employees? What if we took time and resources to train people for life, not just for work?
I have often talked about finding a job you never want to retire from and the impact that can have on your life, personally and professionally. I was fortunate enough to stumble into an opportunity that gave me that job, right out of college.
I love the phrase “what gets rewarded gets repeated” and believe this can be applied to many aspects of business and leadership. One area in which this especially applies is in delivering excellent customer service. By nature, we all tend to crave positive feedback, and usually perform better when we’ve received encouragement.
Being a manager can be tough. There are many rewarding and great moments, but it can be hard to lead people, help them grow, and keep moving the business forward. Throw a pandemic on top of that, and things get even more complicated!
One of the questions managers often hear is, “What do I need to do to get promoted?” Employees want to know how to get ahead, and often will work extra hard and put in more hours, hoping to be noticed and rewarded for their efforts.
Aside from my tenure at Chick-fil-A, I have the distinct pleasure of being a co-owner of a chain of seven shared workspaces in Atlanta, called Roam. Roam is home to several hundred businesses and nonprofits as well as over a thousand members.
Do you ever stop and realize you’re so focused on the business and operations, you’ve forgotten about almost everything else? It can be easy to get so caught up in all the day-to-day running of a business that you forget to step back and look at the bigger picture.
I recently had the privilege of speaking with Spark VIP participant, Zach Young, President of Kast Construction. I love how these opportunities give me a chance to learn from other leaders.