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Hiring for culture fit is one of the most impactful things you will ever do as a leader. The ultimate question I ask myself when interviewing a candidate is, will they be able to look me in the eye when their career is over and tell me that the least important thing they ever got from Chick-fil-A was a paycheck?

I often say that culture is the ultimate competitive advantage. That’s because your organization could hire the exact same level of person but end up with entirely different results depending on the health of your culture.

I once attended a leadership conference early in my career and heard a speaker that blew my mind about everything I knew about leadership. He instructed us to take out a sheet of paper and draw a circle with two lines (one North to South, and one East to West), like a compass.

I'm so glad to be joining you on this journey to Spark a Revolution in organizations across every industry. Each month, you will receive a newsletter with some thoughts on culture and leadership in the form of an interview with my team. I hope it inspires you to Spark a Revolution in your own organization.

It was the privilege of a lifetime to serve as one of the original two marketing executives at Chick-fil-A, where just a few months ago I took early retirement after 37 years, and most recently served as the Vice President of Growth & Hospitality.